Frequently Asked Questions

Below are a list of common questions we’ve addressed to assist you in the decision making process.
We hope to be seeing you very soon in the “Most Beautiful Place in America!”

 1.  How does the payment process work when booking a reservation?

When making your reservation, 50% of the rent is required as a booking deposit (if you book it yourself online, someone from our office will be calling you to confirm the reservation and acquire your payment information within 1 to 2 business days of the booking).  The remaining balance, if paying with a credit card, will need to be paid 2 weeks prior to arrival and will be prompted by an email reminder. By completing your payment before arrival, we are hoping to make your check-in process as easy and efficient as possible! However, if you’d like to pay with cash or check, you may do so at the time of check-in. When you receive the mass email we send out two weeks prior to arrival, please call us to let us know how you would like to proceed.

2.  What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, checks and cash.

3. When is check-in and departure?

During the very busy summer months of June-August, check-in is firmly at 4pm, and departure is firmly at 10am, as we have a quick turn over and need the hours in between to have the property cleaned. At other times of the year, however, we are often able to be more flexible with these times. Please call our office to ask if this may be possible

4.  What is your cancellation policy?

For the months of June, July and August, we require a 90 day cancellation notice. For September through May, we require a 30 day cancellation notice.  Deposits will be refunded, less a $100 cancellation fee, if the cancellation is made prior to the required cancellation dates. All other cancellations will result in forfeiture of your deposit, unless we are able to re-rent the property for the full period of time at the original rate. In that situation, you will be refunded your deposit, less the $100 cancellation fee.

4.  What does “No Beach Club Privileges” mean?

When staying in one of our Homestead properties, you will have access to the beautiful Crystal River, incredible Lake Michigan beach, spa, off property golf course, and all restaurants and shops in The Village. As an outside rental agency, however, we cannot offer you access to the on property, par 3 golf course, or the Beach Club, pools and tennis courts. There are, however, excellent and free of charge tennis courts in Glen Arbor directly across from our office, adjacent to a wonderful, family friendly park!

5.  Do your condos, homes and cottages have air conditioning?

Most rental properties throughout Northern Michigan do NOT have A/C, as we usually have a very temperate climate in the summer, and the lake breezes keep things very comfortable. However, we do have multiple properties that DO have A/C, and if they do, it will be noted in their property rental description. If you DO NOT see it listed, then they DO NOT have air conditioning.

 6.  Do your condos, homes and cottages have WiFi or internet access?

More and more of our properties are adding WiFi/internet service. If it DOES have such access, it will be listed under its rental property description. If it is NOT listed, then it does NOT have WiFi/internet access. If you are staying in a property that does not, you are welcome to use free WiFi at Leelanau Coffee Roasting Company, Cherry Republic, or our Leelanau Vacation Rentals office.

 7.  Do you have “specialty” rentals? Ones that are handicap  accessible? Or rentals that are child-friendly or provide cribs, etc?

We do have a few properties available that have few to no steps and are very close to, if not, “handicap accessible.” Please call our office and speak to one of our reservationists for further details on any of our properties.

If you wish to have a porta – crib or high chair in your unit, please call us at the office, and we can reserve one for you during your stay. There will be a small fee for the use of these items.

8.  Do we get fresh sheets and towels every day during our stay? And do you supply paper goods?

Your property will be very clean for you when you arrive, and it will be cleaned again after you depart. However, Leelanau Vacation Rentals does not provide daily or mid-week maid service.  If you will be requiring any special cleaning services during your stay, please contact our office in advance to receive rates and have a cleaning scheduled. We also start you off with two rolls of toilet paper per bathroom, as well as a roll of paper towels, a box of tissues, dish cloth/dish towel set, and dishwasher tabs. We recommend for that for those who are staying a week or longer, bringing paper goods or other supplies from home or stopping at the store is a good idea, as you will likely need more supplies, and we do not replenish mid-stay.

9.  Where is the closest laundromat?

Many of our rentals come equipped with washers and dryers, and if they DO, it will be stated in the rental property description. If your rental does NOT have a washer and dryer, the closest laundromat is approximately 30 miles away on West Grand Traverse bay. There is also one located in Sutton’s Bay, which is approximately 35 miles away.

10. Can we set off fireworks, have bonfires, or use grills?

Fireworks are NOT permitted at any of our properties. Bonfires are only permitted if a property has a designated bonfire pit (if it DOES have one, it will be noted in the rental property description).  If you have an unapproved bonfire or use fireworks at any property, you will be charged $250.00 plus damages, and will be asked to leave your rental without a refund. If a grill is available, it will say so in the property description. If it’s not listed in the description, then one is not allowed to be used at that location. Grills will not be available for use during the winter months.  WE ALSO KINDLY ASK THAT YOU DO NOT BRING YOUR OWN GRILL TO A PROPERTY- thank you!

11.  What about pets?

We love our pets and we have a specific “pet friendly” part of our website! If a rental is pet friendly, it will be specifically noted, and said properties will charge a $200 fee per pet, per stay. Cats are not allowed in any of our rentals, due to resulting allergic reactions of many tenants. If it is NOT noted in the rental property description that it is pet friendly, then pets are firmly NOT allowed. We cannot make exceptions to this rule. If you are discovered to have a pet in a non pet friendly rental, you will be asked to board the pet immediately and pay a $200 fee,  or to vacate the property without refund.

12. What are the beaches and water like at your properties?

Our specific area of Northern Michigan is truly known for incredibly clear, turquoise waters, and sandy beaches. Most properties we have on various area lakes are great for safe wading, swimming and playing. However, the beach-line and waterfront in this area can change almost daily, very much controlled by climate and environment.

13.  What about gathering large groups together?

We aim to provide the best experience possible for your visit, and appreciate that you are often here to spend it with family and friends. However, being a property management company for private homeowners, we have to be very respectful of the amount of people the owners choose to accommodate in their condo, home or cottage. For that reason, as well as noise control, sewage and septic issues, we ask that the amount of people you have in your rental (both inside and outside) does not exceed how many it can accommodate per the rental property description.

14. Can we use the fireplace in our rental?

If your rental has a fireplace, it will be noted in the property description. It is safe to make a fire, however, we ask that you only do so if you’ve had experience making one before. Please make
sure you open the flue before use, and close it after use. If you dispose of the ashes, please only do so in an ash bucket or other fire safe vessel (NOT paper or plastic). Or, simply leave the
ashes in the fireplace. Leelanau Vacation Rentals will not be held responsible for any smoke or fire damage that may occur. Please us the fireplace at your own risk.